Privacy Policy

1. Data Controller

Under this Privacy Policy, the data controller for your personal data is ZEREY TEKS. SAN. VE DIŞ. TİC. A.Ş. ("Dorea"). Our contact details are provided at the end of this document.

2. What Information Do We Collect?

In order to provide you with our services, we collect only the information that is necessary:

• Identity and contact information: Name, surname, e-mail address, phone number.
• Delivery and billing information: Address, postal code, city/district details.
• Order information: The products you purchase, your order history, and amounts.
• Payment information: Payment transactions are carried out through the banking infrastructure; your card details are not stored on our servers.
• Technical data: IP address, browser type, pages visited, and usage data obtained through cookies.

3. For What Purposes Do We Use the Information?

• To create, prepare, and deliver your orders.
• To carry out your membership processes and manage your account.
• To conclude your customer service, return, and exchange requests.
• To fulfill our legal obligations (invoicing, accounting, etc.).
• Where your explicit consent is present, to send campaigns, discounts, and notifications.
• To ensure site security and improve our service quality.

4. Sharing of Information

Your personal data is never shared or sold to third parties for commercial purposes unrelated to our operations. Your data may be shared only with contracted courier companies for the delivery of your order, with banks/payment institutions for payment transactions, with the suppliers from whom we receive services, and with legally authorized public institutions and organizations, taking the necessary security measures and to a limited extent.

5. Cookies

Cookies are used on our site to improve your experience and to perform usage analyses. For detailed information about the types of cookies and how you can manage your preferences, you can review our Cookie Policy page.

6. Data Security

Data traffic on our site is encrypted with an SSL certificate. We take appropriate technical and administrative measures to protect your personal data against unauthorized access, loss, or misuse. Your payment information is processed between the bank and your device over an encrypted connection. For more information about security, you can view our Secure Shopping page.

7. Data Retention Period

Your personal data is retained for the period necessary for the purpose for which it is processed and for the retention periods stipulated in the relevant legislation. At the end of these periods, your data is deleted, destroyed, or anonymized.

8. Your Rights (Article 11 of the KVKK)

Under Law No. 6698 on the Protection of Personal Data, you have the right to learn whether your personal data is being processed, to request information, to request its correction, deletion, or destruction, and to object to processing. For your rights and detailed information, you can visit our Personal Data Protection Notice page.

If you are located in the European Union / European Economic Area or the United Kingdom, you may also have rights under the GDPR / UK GDPR, including the rights of access, rectification, erasure, restriction of processing, data portability, objection to processing, withdrawal of explicit consent at any time, and lodging a complaint with a supervisory authority. Where your personal data is transferred internationally, such transfers are carried out subject to appropriate safeguards.

9. Changes to the Policy

Dorea may update this Privacy Policy from time to time. The current version takes effect from its date of publication and is kept accessible at the same link.

10. Contact